Bitbucket Cloud: "User limit exceeded" error on Free workspace with only 1 user and 0% storage

[oomang]

I am experiencing a persistent "read-only" lock on a newly created workspace (zevsas). Despite being the only user and having no significant data stored, all git pushes fail with: "Your push failed because the account 'zevsas' has exceeded its user limit."

Technical Details for Support:

• Workspace ID: zevsas

• Plan: Free

• Current User Count: 1 (Verified in Workspace settings > User directory) 1

• Storage Usage: 0% of 1GB (Verified in Plan details)

• Symptoms:

  • Git push fails with user limit alert.

  • Original workspace (oomang) returns 404/Resource Not Found despite being the admin.

  • API attempts return "Token is invalid or not supported."

Troubleshooting Performed:

• Confirmed no pending invitations or "ghost" users in the directory.

• Verified no billing issues or overdue payments (never had a paid plan on this ID).

• Confirmed repository size is well under the 4GB hard limit.

It appears to be a backend synchronization issue where the "read-only" flag is stuck. Could a Community Leader or Staff member please escalate this to have the workspace status refreshed?

[William William]

This really looks like a backend sync issue, not something wrong with your setup. You already checked the user count, storage, invites, and billing, so the “user limit exceeded” error is probably coming from a stuck workspace flag. The 404 on the old workspace and invalid API tokens make it seem like the account metadata is out of sync internally. A staff member will likely need to manually refresh the workspace status on the backend.

[oomang]

I believe the same. Thank you for your response. 

[Arkadiusz Wroblewski]

Hello @oomang 

I’ve requested assistance for you. An Atlassian Support Engineer will review the post and respond in this thread within 2 business days.

Best,

Arkadiusz