Bitbcuket account delete original admin user

[priyanka_chamala]

Hi,

We have a bitbucket free account with 5 users. When we try to delete the user who originally created the workspace, it comes with a json error. We created bitbucket cloud account on 04/02/2025, how do we know if this is a personal workspace or shared workspace. Are we not able to delete because its is a personal workspace or its because the user deleting is not workspace admin?

How can we make the other user in the Admin group as workspace admin?

[Taliah15 · Accepted solution]

You can’t delete the original creator if your Bitbucket workspace is a personal one or if you’re not admin. To fix, add your new user to the admin group in Workspace settings. Only shared workspaces with multiple admins allow owner removal. @priyanka_chamala 

[priyanka_chamala]

@Taliah15  I'm in the Admin user group for workspace. How do I know if the workspace is personal or shared, I thought all workspaces created after 2023 are shared. We created this workspace on 04/02/2025

[Ben]

Hi @priyanka_chamala 

I can see that the workspace you've linked to this post is actually personal workspace and was created back in 2018, hence why you're unable to remove the owner of the workspace (as personal workspaces have a singular owner).

I'd suggest creating a new workspace (which will be a team workspace) and transferring the repositories across to it so that you can retire the current workspace:

• https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/
• https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/

Please let me know if you need any help.

Cheers!

- Ben (Bitbucket Cloud Support)

[Taliah15]

@priyanka_chamala I think @Ben is right. You should give it a try. As you have mentioned that your workspace is personal then it should have only one owner. Kindly plz can you explain it further. I can't understand that you have personal workspace but it has more than one owner. I shall be waiting for your response. 

[priyanka_chamala]

Thanks @Ben and @Taliah15  I created new workspace and moved all repositories there. We have used 4 users, can we send the other user invite to an external company email address, can they login to bitbucket cloud once they register?

[Taliah15]

You are welcome. I am happy that your issue has been resolved. Yes, you can invite an external user to your Bitbucket Cloud workspace by sending an invitation to their email, even if it belongs to another company. Once they accept the invite and register for a Bitbucket account (if they don't already have one), they will be able to log in and access the workspace repositories according to the permissions you set. Just make sure the email address is valid and check spam folders if the invite isn’t received immediately. This process helps securely grant access while ensuring users authenticate via Bitbucket accounts.