BitBucket is telling me I've exceeded the user limit with 3 users

[Sharon Gilmore]

I've just set up BitBucket and have added 2 other users.  We're on the Free tier.  I created a repo and cloned it, then added files; the commit went fine but when I tried to push the changes I got the following error message:

remote: ********************************************************************************
remote: [ALERT] Your push failed because the account 'my-account-name' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] Change your plan to restore write access:
remote: [ALERT] https://bitbucket.org/my-account-name/workspace/settings/plans
remote: ********************************************************************************
fatal: unable to access 'https://bitbucket.org/my-account-name/my-project-name.git/': The requested URL returned error: 402

Am I wrong in thinking we should be able to have 5 users, or is there another issue here?

[Sandro Leone - EPS]

Hi @Sharon Gilmore welcome to the community,

Do you have pending invitations? These also count towards user count.

Also, Bitbucket calculates users on the workspace-level, across all repositories.

Does it show you 3 users here?
https://bitbucket.org/your-workspace-key/workspace/settings/user-directory

[Sharon Gilmore]

Thanks for your reply.  Yes, that shows 3 users.  I don't have any pending invitations.

[Sandro Leone - EPS]

Under Plans and Billing > Plan details, does it also only show the 3 users?

Other than that, I can only recommend you to try to remove one of the users and add them back. Maybe its some weird sync glitch.

[Sharon Gilmore]

I just tried pushing again and it worked - must have been some sort of strange glitch that just took time to work its way out.  Thanks for your help!