BitBucket account recovery request not working

[Kadir Vedachalam]

Hello, 

I need to regain access to my BitBucket account. I already attempted the 24 hour waiting period process but wasn't aware that the resulting link would *also* have a 24 hour expiration, so I initiated the process on a Friday and expected to pick it up on a Monday but by then it had already expired.

The account posting this is my Atlassian account, I need BitBucket access for this account.

Thanks!

[Syahrul]

Hey @Kadir Vedachalam 

Welcome to the community.

Based on my checks, the password reset email has been successfully delivered to your mailbox. It’s possible that it may have been automatically redirected to another folder, such as Spam/Junk, Promotions, or Other.

Could you please look through those folders and see if the email is there, or if any similar email might have been filtered or redirected?

Regards,
Syahrul

[Kristian Walker _Adaptavist_]

Hi Kadir,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

Regards,

Kristian

[Kadir Vedachalam]

Thank you, I will wait.