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BitBucket Slack Integration issue after connection

BitBucket Slack Integration issue after connection

Hey Community,

I've been experiencing some issues with BitBucket and Slack integration.

After I connected BitBucket to Slack and configured whats needed, it works as expected but now if I try to change some settings on BitBucket side, the settings wont load.

It's like this for a few months already

2 answers

1 accepted

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Answer accepted

Hi @Slava Belokon

I've raised a ticket on your behalf with our support team - please check your email for further correspondence regarding this issue.

In future - you may raise a support ticket directly with us to ensure that you receive a fast response from our dedicated support team, rather than posting in community:

https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

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Hey Ben!
Thank you very much!

I did tried to raise a support ticket, however, it won't let me since it recognized our workspace as free tier.

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Like • Tomislav Tobijas likes this

1 vote

Hi @Slava Belokon ,

Might be a caching issue. Have you tried using a different browser or an incognito mode/window? 👀

Also, if you have VPN or proxy, I'd recommend disabling those as they could intercept iframe requests used to load the settings page.

There's a known bug related to IP allowlisting (if you have that set) and it's tracked here: BCLOUD-23975: Slack Integration with Bitbucket doesn't work with workspace having "IP Allowlist enabled"

Btw, I'm guessing you're on a free Bitbucket plan?

Cheers,
Tobi

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Hey Tobi,

I actually did tried incognito and other browser, same outcome.

And no, we actually own a premium license :)

We use ZTNA so I turned off the proxy but without the VPN I wont be even able to access to BB.

Anyway, same outcome everytime.

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Like • Tomislav Tobijas likes this

@Slava Belokon oh okay, cool then. Thanks for the additional info!

What I'd suggest then, as you're on Premium, is for you/your Bitbucket admin to reach out to Atlassian Support > they can definitelly take additional look and probably provide some insights (and confirm if it's related to the VPN or potentially something else). 👀

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For some reason it recognizes our product as free although we're on premium plan and wont proceed to Atlassian's support

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BitBucket Slack Integration issue after connection

2 answers

1 accepted

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