Hello @Yunus Kayamkhani ,
thank you for reaching out to the community!
That email is genuine and the address is the official Bitbucket Cloud Support mailbox. You have received that email because one of your colleagues has opened a support ticket with Bitbucket and included you in that ticket, so you received email notifications on the comments/updates on that particular ticket.
I hope that clarifies your concerns :) Let us know if you have any questions.
Thank you, @Yunus Kayamkhani !
Patrik S
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