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Atlassian account temporarily locked – unable to contact support

ahmed elshaari
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December 16, 2025

 

My Atlassian account has been temporarily locked due to multiple login attempts.

I have waited more than 1 day and also attempted password reset, but the account remains locked.
I am unable to contact support through the normal flow because login is required.

Please manually unlock my Atlassian account or advise on next steps.

Products affected:
- Bitbucket Cloud
- Jira
- Atlassian ID (id.atlassian.com)

I have attached a screenshot of the lock message for reference.
IMG_4096.png

[Personal information removed as it is against community guidelines]

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