Assistance Required: 'Invalid Two-Step Verification Code' Error

[hilalyalcin]

İki faktörlü kimlik doğrulama (2FA) etkin. Authy uygulamasından doğrulama kodunu kullanarak oturum açmaya çalıştığımda, "Geçersiz iki adımlı doğrulama kodu" hatasını almaya devam ediyorum. Authy'deki kullanıcı bilgilerimi ve kod ayarlarımı kontrol ettim ve her şey doğru görünüyor. Bu sorunu nasıl çözebilirim?

[Theodora Boudale]

Hi and welcome to the community!

Bitbucket Cloud uses Atlassian accounts (the ones for https://id.atlassian.com/) for authentication. At the moment, it is possible to set up 2FA both for a Bitbucket account (from this page: https://bitbucket.org/account/settings/two-step-verification/manage) and also for the linked Atlassian account (from this page: https://id.atlassian.com/manage-profile/security).

I can see in our system that this is what you have done, 2FA is enabled both for your Bitbucket and your Atlassian account. There should be two entries in the authenticator app on your phone, one for Bitbucket and one for Atlassian. You cannot use the Atlassian account 2FA codes for Bitbucket and vice versa.

Do you see two accounts in your Authy app, one for Atlassian and another for Bitbucket?

• If you do, you'll need to use an Atlassian 2FA code for Atlassian 2FA, and a Bitbucket 2FA code for Bitbucket 2FA.
  
  
• If not, then you'll need to disable 2FA for the account you don't see listed in your Authy app (you can then enable it again, if you wish). The following knowledge base article has steps on how to disable 2FA both for the Bitbucket and the Atlassian account:
  
  https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html
  
  It also has screenshot that demonstrate the difference between Bitbucket 2FA and Atlassian 2FA.

Please feel free to reach out if you have any questions!

Kind regards,
Theodora