An error message appears when trying to create a new workspace.

[Daisuke Sugiyama]

After entering the workspace name, the following message will be displayed.
Does anyone know a solution?

'Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 6d7201e4777142f9b463117f4518c6db)'

[Dave LIAO]

Hi @Daisuke Sugiyama !

Bitbucket looks okay at the moment (according to Atlassian's Statuspage for it) - can you try again and see if the error appears again?

• If the error does not appear, yay! 😀 Please reply to let us know.
• If the error does appear, I suggest opening a Support ticket as the error indicates. If you can't open a ticket, let us know and I'll escalate this thread to Atlassian Support.

[Daisuke Sugiyama]

Thank you for contacting us.
I checked Bitbucket again, but the problem persists.

I don't know how to create a support ticket. How do I do it?

[Dave LIAO]

@Daisuke Sugiyama -

1. Go to https://support.atlassian.com/
2. Sign in
3. Scroll down to the bottom and click Contact Support

[Daisuke Sugiyama]

Thank you.

However, I'm encountering an error when creating the workspace, so it seems I can't open the intended ticket.

[Dave LIAO]

@Daisuke Sugiyama - thank you for confirming.

I've escalated this thread to Atlassian Support, and they'll be reaching out to you.

[Daisuke Sugiyama]

Thank you so much for your help!

[Dave LIAO]

Anytime!

FYI, you should get a respond within two business days. 🙌🏻