An error message appears when trying to create a new workspace.

[Daisuke Sugiyama]

After entering the workspace name, the following message will be displayed.
Does anyone know a solution?

'Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 6d7201e4777142f9b463117f4518c6db)'

[Dave LIAO]

Hi @Daisuke Sugiyama !

Bitbucket looks okay at the moment (according to Atlassian's Statuspage for it) - can you try again and see if the error appears again?

• If the error does not appear, yay! 😀 Please reply to let us know.
• If the error does appear, I suggest opening a Support ticket as the error indicates. If you can't open a ticket, let us know and I'll escalate this thread to Atlassian Support.

[Daisuke Sugiyama]

Thank you for contacting us.
I checked Bitbucket again, but the problem persists.

I don't know how to create a support ticket. How do I do it?

[Dave LIAO]

@Daisuke Sugiyama -

1. Go to https://support.atlassian.com/
2. Sign in
3. Scroll down to the bottom and click Contact Support

[Daisuke Sugiyama]

Thank you.

However, I'm encountering an error when creating the workspace, so it seems I can't open the intended ticket.

[Dave LIAO]

@Daisuke Sugiyama - thank you for confirming.

I've escalated this thread to Atlassian Support, and they'll be reaching out to you.

[Daisuke Sugiyama]

Thank you so much for your help!

[Dave LIAO]

Anytime!

FYI, you should get a respond within two business days. 🙌🏻 

[Syahrul]

Hey @Daisuke Sugiyama 

Welcome to the community.

Can you follow the steps below to create Bitbucket workspace:

1. Go to the following URL: admin.atlassian.com

2. Log-in to your Atlassian Administration account.

3. Select Atlassian apps in the left navigation.

4. Select the Add app button.

5. Select Bitbucket from the list of apps.

6. Name your workspace. Workspace ID is auto-created in accordance with your workspace name.

7. Select the Agree and add button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

Let me know how it goes.

Regards,
Syahrul

[Daisuke Sugiyama]

Hi @Syahrul

Thank you for contacting us.

I tried again following the instructions, and the error I was experiencing previously has been resolved.

Thank you very much.