All Workspaces and Repositories Missing After Long Inactivity

[Devrol Solutions]

Hi,

I recently logged back into my Bitbucket account after a long period of inactivity and discovered that all of my workspaces, repositories, and projects are missing.

I came across the Atlassian article regarding the cleanup of unused free workspaces and followed the instructions provided there to look for deactivated workspaces, but I still cannot find any of my previous workspaces or repositories.

I am logging in with the same email/account I originally used and I am the admin of the account, so I’m trying to understand:

• whether my workspaces were deactivated or permanently deleted
• whether the data can still be recovered
• how I can locate or restore the missing repositories/projects

These repositories are very important, and I would really appreciate any guidance from the community or Atlassian team on what steps I should take next.

Thanks

[Ben · Accepted solution]

Hi @Devrol Solutions 

May you please check the link below and let me know if you can see the workspace?

• https://bitbucket.org/account/workspaces/deactivated

If you still do not see it - please let me know your timezone, as I'll need to raise a ticket with our support team in your region to determine if it's recoverable.

Cheers!

- Ben (Bitbucket Cloud Support)

[Devrol Solutions]

Hi @Ben ,

Thanks for your reply.

I don't see any list of workspaces, it's an empty page with the option to Create a new workspace.

I am in CST (Central Standard Time) UTC/GMT -6 hours (SK, canada) time zone. 

Thanks

[Ben]

Hi @Devrol Solutions 

I've raised a ticket, please check your inbox for my reply :)

Cheers!

- Ben (Bitbucket Cloud Support)

[Prabhat Giri]

Hi @Ben .

I am seeing the same problem with my account. It seems my workspace was deactivated after i missed a payment. Now when i am trying to make payment i cannot see the option and even cannot see the workspace. 

I am in BST(United Kingdom)

Looking forward to hear back.

Thank you

[Ben]

Hi @Prabhat Giri 

Please ensure you navigate to https://admin.atlassian.com and attempt to re-active your subscription from within the Billing section - as your workspace may be on our new billing system.

If you're not able to do so - you'll need to raise a ticket with our billing team by selecting Billing, payments and pricing from the support form linked below, as we are not able to assist with subscription-related issues:

• https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

[johanguse]

Same here.... 

Resource not found

Return to the previous page or go back to your dashboard.

[Ben]

Hi @johanguse 

I have re-activated your account, the deadline was reached but your account had not been deleted yet.

Please log in and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)

[johanguse]

I see. Thank you very much!!

[Arkadiusz Wroblewski]

Hello @Devrol Solutions 

I flagged your Post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Devrol Solutions]

Thanks a lot @Arkadiusz Wroblewski 

[Devrol Solutions]

@Syahrul found your answers to a similar question. But didn't work out for me. Could you please check my account? and if my data could be recovered. Thanks a lot in advance.