We were recently upgraded to an academic account. According to the plan on our workspaces we are indeed on an academic plan.
Currently all our repositories are shown as locked and I can't figure out why. Initially I thought it might be some sort of permissions issue but any documentation I looked at doesn't align with the current website or doesn't work as expected.
Prior to the upgrade to academic plan, I had received warnings that our allocated space had been fully utilised. Is it possible that the upgrade to the academic plan didn't "release" more space?
The BitBucket product has become so complicated it is now difficult to use or understand and it seem pretty much impossible to submit a support email to Atlassian.