Account workspace wiped or inaccessible

[mattreister]

I have logged into my bitbucket account for the first time in a fews months and everything from it has been wiped. i used this account for years and now its acting like i never had any workspace or repos setup. all my repos anf workspaces are gone and i have no way of contacting atlassian. 

I even found the url for my old workspace and when i go to it, it says, 

Resource not found?

What are you suppose to do in these situations?

[a_lisiecka]

Hi @mattreister ,
Welcome to the community :) 
Have you covered your bitbucket with any backup policies? 
Restoring the data to a new bitbucket instance might be the best direction. 

If you haven't done it just yet, my recommendation would be using one of third party apps from the Marketplace like GitProtect.

[Arkadiusz Wroblewski]

Hello and welcome to the Community @mattreister 

Did you have checked here?

https://bitbucket.org/account/workspaces/deactivated 

Best,

Arkadiusz 🤠 ☀️ 

[mattreister]

ok. looks like i found it there.. i am still so confused. why was my workspace deactivated i used it only a few months ago?

[Arkadiusz Wroblewski]

@mattreister 

Because Atlassian had lately cleanup action of inactive Free Spaces. 

It makes sense reasources wise.

https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063 

[Arkadiusz Wroblewski]

@mattreister 

PS: Consider it this way: Someone using your tools but not actively using them for months can tie up your resources without end. Wouldn't you want to do some "cleanup" from time to time?

As the owner of your repo, you're responsible for ensuring it remains active enough to avoid deactivation.

Best,

Arkadiusz 🤠 ☀️ 

[mattreister]

i was able to restore evreything.. this was just a little shocking to see everything gone..