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Account recovery due to lost e-mail address

Andrew Loheac
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December 28, 2025

I need to download my personal repositories (all data that I generated) from a BitBucket account for which I no longer have access to the associated e-mail address. I do know the password.

GDPR support sent me here stating that repositories that I generated in its entirety is not personal data.

I see other posts on here stating that such recovery is not possible. However, I find that hard to believe since I've been able to recover every other service, including my GitHub account, by submitting government ID. Atlassian must have a process for this.

I'd appreciate any help that I can get - thanks!

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