Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Account locked out

Magictallguy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 22, 2016

Hey. I recently lost access to everything when my phone was stolen (it had my 2FA app on it). Since then, the recovery codes I saved to the laptop I was using have been lost (due to becoming homeless and not having a system on which I can backup. The SSH key assigned to my account is now invalid too.

Long story short, I'm completely locked out of my Bitbucket account and I appear to have no way of retrieving access.

I don't want to start again. A lot of my code is hosted on a private repo (ironically enough, so I'd always have a backup).

Is there anything I can do to regain control of my account? I can provide photo ID if necessary

1 answer

1 vote
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 23, 2016

You'll need to take this up with support at https://support.atlassian.com

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events