Account deactivated - old email no longer exists, need access to Bitbucket repos

[Tiago Amaral]

Hi everyone,

I'm hoping someone can help me or point me in the right direction.

My company recently changed its name and Atlassian organization from smartwatt.atlassian.net to enlitia.atlassian.net. During this transition, my old account (associated with [xxx@smartwatt.net]) was deactivated.

The problem is that the smartwatt.net email no longer exists — it was a Gmail-based address that has since been deleted. So I'm unable to receive the reactivation email that Atlassian sent.

When I try to log in, I get a message saying my account has been deactivated and that an email was sent — but I have no way to access that email.

I still need to access the old Bitbucket workspace to recover some repositories that weren't yet migrated to GitHub.

What I need:

Update the email on my old account to my new address ([xxx@enlitia.com])

Reactivate the account so I can access the Bitbucket workspace

Is there an Atlassian admin or support representative here who can help, or can anyone advise on how to escalate this directly to Atlassian support without being able to log in?

Thank you in advance!

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Tiago Amaral 

In this case you need Atlassian.

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact
2. Select “Pricing, billing and licensing.”
3. Continue without logging in.
4. Enter your email.
5. In “How can we help you,” select “Other.”
6. Skip the URL fields if they don’t apply.
7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.
8. Probably Atlassian will need from your organization some things to prove you eligible for what you requesting for.