A user is not getting emails from bitbucket.

[Sean Carroll]

Maybe the same problem as this:

https://community.atlassian.com/t5/Bitbucket-questions/I-m-not-receiving-verification-emails-from-Atlassian/qaq-p/1002189

[Ana Retamal · Accepted solution]

Hi Sean, 

I've checked our mail system but I couldn't find any problem with your email address. Who is the user not receiving emails? Is it you, or someone else?

If the affected user is not you, we'll need to open a Support ticket so we can share their details privately and get this issue solved.

Let us know!

Ana

[Sean Carroll]

Thanks for the reply Ana, it is for another user - how can I open a support ticket?

[Sean Carroll]

Actually we can disregard this - the user has deleted the account and just made a new one because it was time sensitive.

[Ana Retamal]

Hi Sean,

We can create the Support ticket for you if we see that your situation requires it. Alternatively, you can open a Support ticket through this contact form.

Cheers,

Ana