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504 Timeout During Login

Ian Jacobson
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July 21, 2021

I have spent lots of time researching and cannot seem to find a solution.

I have a bitbucket server running 7.14.1 using a local directory and a Crowd directory. At random times users from either directory are unable to log in these times usually last anywhere from 5 to 15 minutes and I have not been able to establish a pattern.

After logging in the page will load for a period of time then redirect to https://*domain*/j_atl_security_check which displays a 504 Gateway Timeout Error. The issue also persists for users attempting to push or pull from git during this time.

The strange thing is that if a user has incorrect login details an error is returned almost immediately. It is only when there is a successful login that this issue exists.

 

Does anybody else have this issue or a solution for it?

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