2 users are not getting invite from Bitbucket

[IT dept_]

I'm unable to send Bitbucket invitations to two users as they aren't receiving the emails, though direct test emails from my personal account arrive successfully

[Ben]

G'day!

I have checked the affected user's email addresses and can see that they both had invitation notifications disabled on the day that the invite was sent out, but re-enabled these on 19/03/2026.

The existing invitation needs to be cancelled and re-sent, so that it is received by those users.

To resolve this:

• An admin will need to navigate to Workspace Settings > User Groups then access both the Developers and Sega user groups, expand Invitations Pending, click Cancel invitation to completely remove it from processing for both groups, then click Add Members in the top-right and insert the user's email addresses to properly resend the invitation

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)