Bitbucket cleanup of free unused workspaces: what you need to know

[Paulius Danėnas]

After contacting the support, I managed to resolve my issue - it turned out that my personal workspace was, for some unknown reason, moved and assigned to the company I work for (which is quite surprising, as I was a BitBucket user even before joining it and never issued any requests for that). Therefore, my advice for other users with similar issues would be to check whether the missing workspace is not associated with any other accounts or emails.

Hope this helps!

[Vindorable]

Help me please. My workspace not there and all my repos I cannot find. I have important projects there. Can someone help me? I can't seem to contact support because I'm on free tier with only community support.

[Karlo]

I logged in today and found my workspaces gone. After I searched Google and found the notice here. Now I have to accept the fact that all of my code repositories (accumulated more than 10 years) stored in Bitbucket gone forever.

It's a sad story.

How can we trust you?

[Yana]

@Vindorable 

You currently have 2 workspaces, one was crated in 2016 and has 43 repositories and the second one was created on May 11, 2026 with 0 repositories. Both workspaces are under your profile that was used to create your comment above.  When logged in to Bitbucket account, click on your avatar in the top right corner > select All workspaces on Drop down. You should be able to find your repositories from there. 

We haven't started deleting any workspaces yet.

[Yana]

@Karlo 

Both your workspaces and repositories are active and have not been deleted. 

You do not have a workspaces under this profile that is 10 years old, the oldest one was created in 2022 and has 82 repositories. Please see my comment above on how to navigate to it. 

If you are not able to see the workspace that you are looking for on the All Workspaces list, please share your workspaces ID or reach out to our support team for help. 

Our team hasn't started deleting any of the workspaces yet. 

[Karlo]

@Yana Thank you for your help. I meant code repository not workspace that has more than 10 years old. And my workspaces are restored and now I can see them. Thank you!

[Alex]

I had to create a new profile in order to post a comment here, because when I try to log in with my Google account, I get stuck in a continuous loop (image below).

 About the repo cleanup — I have an ACTIVE repo that was blocked.

 I haven’t pushed anything to my default master branch for a long time, because I work in several parallel branches instead. The last push to those branches was on May 13, 2026 (2 weeks ago). However, the workspace where the repo is located was still blocked.

Currently, I have unblocked it, but is this expected behavior? Hopefully I did not miss a very short recovery period. But why should I lose my code? I understand that you need to do cleanup, but WHY did you block my active repo? And without ANY email notification.

Why there were no any popup in my account on the https://bitbucket.org/account/workspaces/ page? It was just an EMPTY page. The popup you mentioned in the current post did NOT appear. Why should I spend an hour of my time searching the internet just to find the following link: https://bitbucket.org/account/workspaces/deactivated?


WHY should I contact other people and ask them to unblock their repos if I already had access to them? Maybe they don’t have recent commits, but those repos still serve as references for new projects. Some of them are already passed away, and I will never be able to ask them to restore access again. But you could at least have sent notifications about the access restrictions so that I could clone the repositories locally, before limiting the access??

You made the stupidest decision with the worst possible implementation.

 p.s. Did you start using AI for your processes/development? I think so, because previously we did not have such failures.

[Alex]

-- Your workspace is considered active if there has been activity by authenticated user 
-- in the last 6 months, for example:
--    * Running git operations such as pushing or cloning repository

TOTALLY wrong 
@Yana 

I was ABLE to push into my repo at May 16, 2016 (2 weeks ago). Also I had periodic pushes over last year as well. The ONLY note that I did not use the default (master) branch because I'm working in parallel in 2 or 3 another branches. 
 BUT today (May 27, 2026) I found that my workspace was blocked because of inactivity. Hopefully I catch that and recover it by using the direct link  https://bitbucket.org/account/workspaces/deactivated  (banner on the 'all workspaces' page is NOT shown when I don't have any other active  workspace -- atlassian must fix it)

[Yana]

@Alex  I'm checking on the banner appearance, thx for reporting.  

It is hard for me to look into your profile without knowing your old workspaceID. Your current profile was created only a day ago and doesn't have any workspaces.  If you still need help, please reach out to our support team in a separate community question and they will get details from you for your old profile via a Support ticket and look into it for you.  Apologies if your workspace was a false positive. 

[sandytf]

I just went to view my repos through the web app (bitbucket.org) and everything appears to be gone. I don't remember the last time that I accessed my repos via a web browser. I tried following the directions to "reactivate my workspaces", but nothing appears to be listed. I can still clone at least one of my repos, so at least some of the data appears to still be present. Does anyone have any suggestions on how I can get everything back? Thanks.

[sandytf]

Using the direct link: GET https://api.bitbucket.org/2.0/repositories/{owner}, I was able to find my workspace and restore it.

[rateshb]

I have tried to access using the mentioned steps to reactivate, but I am unable to see any of my workspaces.

Please help me take a copy of these.

[valtersimes37]

Hello Atlassian team,

I'm trying to recover a free Bitbucket Cloud workspace that was deactivated under the unused-workspace cleanup and is now past the May 15, 2026 cutoff. I know that's the stated permanent-deletion date, but given how recently it passed, I'm hoping the data may still be recoverable on your end. I've seen support reactivate affected workspaces manually where the self-service flow didn't work, and I'd be grateful for your help checking whether that's possible here.

Workspace details:
- Workspace ID: lesleloir (bitbucket.org/lesleloir)
- Free workspace, deactivated under the unused-workspace cleanup
- Repositories (at least four): frontend, base-de-datos, backend, orchestrator
- It was linked to Jira and Confluence for sprint/ticket tracking
- Five contributors had access; I can provide their account emails privately for verification

I was a workspace admin. I can verify ownership however you need.

Could you please confirm whether the lesleloir workspace and its repositories are still recoverable, and if so, reactivate/restore it? If full restoration isn't possible, please let me know what (if anything) can still be retrieved, and whether the workspace ID is still reserved.

Given the timing, I'd really appreciate a prompt look before any remaining data is purged. Thank you!

[Yana]

Hi @valtersimes37 

I have reactivated your workspaces for you. Please try and access them now. Cheers

[kirillbk]

Hello Atlassian team,

Several of my free workspaces were deactivated under the unused-workspace cleanup. I missed the May 15 self-service window, but I understand deletion hasn't started yet and the team has been able to reactivate workspaces past that date — so I'm hoping mine can still be recovered.

I'd like to reactivate these four:
- kirillbk
- oklahub
- tinyenv
- harbor64

I was the admin on these and can verify ownership however you need. Could you please reactivate them and their repositories?

Thank you!