Users unable to login

[Alexander Afonyashin]

Hi,

Today a few of our users encountered problems with logging in. The errors are the same both for Internal Database users and AD users:

login login : '<username>' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Other users logs as expected. Passwords are OK, accounts in AD are not locked. Different browsers tried. No upgrades (Confluence/Plagins) were performed.

What could be done to solve problem?

Best regards,

Alex

[Bruna Griebeler]

Here are some possible reasons:

For Bamboo: https://confluence.atlassian.com/display/BAMKB/External+user+authentication+is+not+working+correctly+for+new+users<br< a="">>
For Jira: https://confluence.atlassian.com/display/JIRAKB/LDAP+users+unable+to+login+due+to+incorrect+User+Name+Attribute

Usually recreating the directory on the application when the problem is cache related.

Cheers!

[Christian Czaia [Decadis AG]]

Maybe they have exceeded the limit of failed logins? Could you check that?