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Can't able to login into Bamboo

Dinesh
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August 24, 2026

When I try to login into Bamboo, It showed the incorrect and username and password.
So, I used the reset password. but the problem was, I didn't the email. I tried many but it not working. Thank you!

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Anik Sengupta
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2026

Please refer - https://confluence.atlassian.com/security/lockout-recovery-process-in-bamboo-1409289289.html You can regain administrative access to Atlassian Bamboo (version 6.6 and later) by following the official steps detailed in the Atlassian Lockout Recovery Process Guide.

1 vote
Answer accepted
Daniel Ebers
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August 29, 2026

Hi @Dinesh

adding to what @Anik Sengupta said - are you an administrator/the administrator of the Bamboo setup you mentioned or an user of that setup (for example developer using the infrastructure of your employer)?

While the steps Anik mentioned are perfectly fine for an administrator of the setup it might suffice to contact your internal helpdesk or administrator of Bamboo in case you are using the platform as developer or user.

Also the fact you did not receive the password reset mail makes me think it might be worth spending some time investigating the user directory and the mail address associated to your account if any - also if the mail server is working fine.

Cheers,
Daniel

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