how to Setup Teams Workflows for Jira Automation in Data Center to create tickets from chat message

[Ruchita Kumbhare]

I'm looking for setting up process where chat message from Teams should allow to create ticket in Jira Data Center.

[Patrick Schüßler _yasoon_]

Hi @Ruchita Kumbhare 

Welcome to the community! Could you please share a few more details about your specific use case?

I'm Patrick from yasoon, and we offer a Marketplace app that connects Microsoft 365 tools like Teams and Outlook with Jira and Jira Service Management: Microsoft 365 for Jira (Outlook Email, Teams, Calendar) | Atlassian Marketplace
With this app, you can, for example, set up an automation rule that automatically creates Jira tickets whenever a new message is posted in a Microsoft Teams channel.

You can find more information here:

Automation for JSM

Features in Microsoft Teams

Features in Jira

Getting started

Please be aware that certain configurations might be necessary in a Data Center environments. See also: Jira Data Center Fundamentals
If you'd like to learn more or see it in action, feel free to book a meeting via this link: Microsoft 365 for Jira

Best regards,
Patrick

[Marc -Devoteam-]

Hi @Ruchita Kumbhare 

Welcome to the community.

See this KB article, for MS Teams https://confluence.atlassian.com/msteamsjiraserver/microsoft-teams-for-jira-data-center-documentation-1027116656.html 

Otherwise you need to look at 3rd party apps from the marketplace

[Ruchita Kumbhare]

hi Marc,

Thanks for the information.
the plugins available on Teams and Jira DC needs large set of MS Azure IPs allowlisting, so looking for solution which will avoid this.

Regards,

[Marc -Devoteam-]

Hi @Ruchita Kumbhare 

Then look at 3rd party solutions, but depending on your network, VPN access/Fire-walling, etc...

IP whitelisting will probably always be a task to accomplish, I don't expect your Jira is simply accessible for anyone form the internet?

[Ruchita Kumbhare]

hi Marc,

Yes, I'm aware of configuration required to allow communication between applications, but the list of Azure IP list is very large for all regions.