Hi @XXY and welcome to the Atlassian Community!
I think you should be able to add the comment during the transition even with an automation rule.
In the "Transition work item" action there is a more options button. When you click that you will see a text box with an example on how to add a comment during the transition.
This is the example content:
{
"update": {
"comment": [
{
"add": {
"body": "Thanks for raising {{issue.key}}."
}
}
]
},
"fields": {
"resolution": {
"name": "Fixed"
}
}
}
You can get rid of the "fields" part since you only want to add a comment. Making it this:
{
"update": {
"comment": [
{
"add": {
"body": "Thanks for raising {{issue.key}}."
}
}
]
}
}
Try this and let me know how it goes :-)
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