Trying to get smart values from Form fields for email notifications

Hi,

I've created an automation (still in testing) to pull values from form fields, however it doesn't appear to be doing what it should based on the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/#Retrieve-form-fields-with-smart-values

Here is what I got so far:

My Rule:

Screenshot 2025-09-26 at 11.40.10 AM.png

My Form:

Screenshot 2025-09-26 at 11.46.09 AM.png

My audit log results:

Screenshot 2025-09-26 at 11.40.22 AM.png

I'm curious what I'm doing wrong here. Can someone please lend a hand?

Thanks!!!

1 answer

1 vote

Hi! You seem to be missing the "Field Key" value for the "Submitter Name" field in your form.

As mentioned here, you’ll need to know both the field type and the field key which acts as the unique identifier of a field in a form.

Screenshot 2025-09-26 130509.png

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Ah, thank you. I'll give that a go. I thought that it was only used for actual exports and not automations.

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Ok so I've tried that. It didn't make any difference when I tried to run it again. The exact same error came up.

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