Trying to create subtasks where the parent task is a service request using automation for jira

[Harold Prestage]

Trying to create subtasks where the parent task is a service request using automation for jira, it works when i create a new task but doesn't work when i set the create new issue as a sub tasks, so rule validation is all green but  it gives me the following error when i execute it 

"Unable to create issue

Issue type is a sub-task but parent issue key or id not specified. (issuetype)"

[David Friedrich · Accepted solution]

It looks like your automation rule is missing a reference to the parent issue when creating the subtask. In Jira, a subtask must always be linked to a parent issue, and the error suggests that this reference isn't being set correctly.

Make sure the "Parent Issue" field is set to "Trigger Issue" (or use {{triggerIssue.key}} in the field if needed).

Maybe it'll help if you could share a screenshot of your current rule configuration to analyze this further.

Thank you!

[Harold Prestage]

[Harold Prestage]

[David Friedrich]

As your rule has a scheduled trigger, switch value of field "Parent" to "Current Issue" for all Sub-Tasks. As you first create a Service Request, the following Sub-Tasks should be added below that issue.

Ok, I actually just realize, that this isn't working...
For reasons beyond my understanding you actually have to branch your rule:

[David Friedrich]

Oh, for your rule you should set branching to "Most Recently Created Issue" below your SR and then continue with the creation of further Tasks below outside the branch.

[Harold Prestage]

Branching to the "Most recently created issue" works perfectly, thanks @David Friedrich 

Even when you try to branch the "Parent issue" or "Current Issue" it doesnt work

[Varsha Joshi]

Is it possible to share the screen shot of your automation rule?

[Harold Prestage]