Reopen issue if due date is overwritten

[Janek Häßler]

Hi community,

i'm new in this automation process and found no template and the automation could help me.

I would like to postpone an issue.

IF there is a "due date" AND the "due date" is exceeded

THEN reopen the issue

This would be essential to my service desk project

[David Friedrich]

Hi @Janek Häßler ,

welcome to the community!

I would set up an automation scoped to your service project or projects with a scheduled trigger that runs once a day with the following JQL:

duedate >= now() AND statusCategory = Done

This should identify all issues currently resolved or done with an expired due date. With a edit issue action you can now transition these into your desired status.

Instead of closing and reopening you could use a status like "pending" . In your SLA configuration you can pause SLA while in pending.

Hope that helps!