Linking two tickets in Jira Service Desk Automation

[Michele Liberman]

Hi,

I can't seem to get this working. I would like to link the current issue with an issue key I have in a variable. There doesn't seem to be a way to do this. I've tried Edit work item (no place to put the new issue key) and I've tried to use the Advanced section to force it but it errors with: 

Edited work item successfully, however some of the set fields aren't available. Fields ignored:

Linked Issues (issuelinks)

{
"update": {
"issuelinks": [
{
"add": {
"type": {
"name": "Cloners"
},
"outwardIssue": {
"key": "{{issue.key}}"
}
}
}
]
}
}

If anyone has found a way to do this I would really appreciate the help.

M

[Hardik Babbar]

Hi @Michele Liberman ! You can add a smart value in the "Link Item" or the "Edit work item" function.

And, please check the Edit Issue Screen of the issue you are trying to edit to ensure "Linked Issues" field is a part of it.

[Bill Sheboy]

Hi @Michele Liberman 

Just following up to check if the suggestion from @Hardik Babbar answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill

[Jayesh Raghuvanshi]

Hi @Michele Liberman 

Jira automation doesn't support setting issue links directly though the edit issue actions, I assume below approach can solve your issue

• Use Advanced JSON section with proper API and add the issue link should be structured using update block with issue links
• Ensure issue links type should be same
• Confirm linked issue field is present
• Provide the automation user all the admin permission to make the changes

Thanks

Jayesh R