Link two issues in separate projects and sync their transitions

[Daniel Gavrila]

Hi, 

I have two projects. A Service Management project (SM), open to anybody.
And a Jira Software project (JS), where fewer people can create tickets. I created an automation so that when a ticket has been raised in the SM project, a ticket with the same fields is created in the JS project, where the developers manage it.
I now want it (the SM ticket) to change status when the JS ticket changes status. 
To do that I created two automations: 
1. to create the new ticket and link them (Re-fetch issue data AND Link issue to/relates to: Trigger issue.) The creation works fine, the linking doesn't.
2. to transition the SM ticket when the JS ticket transitions. (When JS issue transitioned from Status to Status/ If Project = JS/ Branch: Fir Linked issues (relates to)/ IF Project = SM/ Then transition issue to Status.) This doesn't work, I suspect because the linking didn't in the first step.
What am I doing wrong?
Thanks

[David Friedrich · Accepted solution]

HI @Daniel Gavrila , welcome to the community.
Could you please add some screenshots of your current rule configuration to help analyze it better why issue linking is not working.

Thank you!

[David Friedrich]

To create a new issue and link it to the trigger issue is usually one simple action:

Just make sure, the rule actor has all the necessary permissions in both projects.

[Daniel Gavrila]

I have created the corresponding ticket, the issue is with the linking. The first is the automation I used for step 1. The second is for step 2. 

[David Friedrich]

Thank you.

To see if your other rule is working correctly, just manually link it.

As for your first rule: set the link to the trigger issue in the same action you create the issue. See my screenshot above.

[Daniel Gavrila]

Thank you so much, @David Friedrich !
Adding the link into the first automation solved the problem. And I didn't have to do anything on the second, which seemed to be correct. Thank you again!