Jira automation based on time stamps

[Ralston Africa]

Hi Community,

Our Department consists of 2 employees based in Cape Town and Detroit. Based on these locations just provided there is a time difference. 

I'd like to know how I can setup a rule that if a ticket gets created between the hours of 9 am - 3 pm it automatically gets assigned to the support person in Cape Town and if a request comes after 3 pm  in it gets assigned to the person in Detroit. 

Any ideas on how to establish this.

Best,

Ralston

[Mark Segall]

Hi @Ralston Africa - Yes this is possible.  It would look something like this:

• TRIGGER: Issue Created
• CONDITION (IF)
  • Advanced/{{smart values}} condition

    • {{issue.created.format("k")
      Greater Than or equal to
      9

    • {{issue.created.format("k")
      Less than
      15

  • ACTION: Edit Issue (Assignee)
    • Your Cape Town support
• CONDITION (ELSE)
  • ACTION: Edit Issue (Assignee)
    • Your Detroit support

[Mark Segall]

@Ralston Africa - Your rule should look something like this:

[Bill Sheboy]

Hi @Ralston Africa 

Just following up to ask if the suggested answer solved your question.  If so, please consider marking this one as answered to help others find solutions to similar needs faster.  Thanks!

If not...please describe what is not working as expected, and post an image of your complete current rule and of the audit log details showing the rule execution.  Those may provide more context for the community to help.

Kind regards,
Bill

[Ralston Africa]

Hi Mark,

Thanks for the suggestion but it seems like it keeps on failing to assign the requests automatically. I followed your suggestion to the tee but it seems to not work 

[Ralston Africa]

Hey @Bill Sheboy 

Apologies for the delay, you can go ahead and mark this as resolved

Thanks for the help @Mark Segall 

Best,

Ralston

[Bill Sheboy]

Ralston, as the original poster, you can mark the question as answered by selecting the answer(s) that helped and marking it that way.