Jira Automation smart values for sending an email with url link to issue no longer working

Question

Hello, I have a number of automations that email the teams when new items are created, these have links to the new backlog items. I recently needed to create a new version of an existing automation for when a specific type of issue is created every 3 months. The email that it generates does not have the url linked backlog item, only a blank space where the link should be. The older automations work fine. I've tried many different smart values and all create nothing but a blank space in the email, such as: - {{issue.summary}} - {{issue.baseURL}} - {{issue.url}} What am I missing?

Michel Neeser_6grral · Answer

Hi @bruce chalupsky and welcome!

Actually, {{issue.url}} should work and is also mentioned in the documentation.

Did you try logging {{issue.url}} with the log action in your automation rule and check if you get a value? Also, is it possible to share a screenshot of your rule? This way, we can probably support you better.