I am the General Manager responsible for the total management of of a project called "Sheikh Hasina Software Technology Park". This is the first hi-tech Park of Bangladesh located in Jashore.
We have a team of service provision to the users who has invested in ICT sector of the country to develop ICT Industry. Major area of my responsibility of my company Techcity Bangladesh Limited is to provide Operation and Maintenance(OM), Safety and Security, Cleaning, Gardening etc.
I would like to create an automated environment to manage all necessary events for the provision of good service.
It sounds like https://www.atlassian.com/software/jira/service-management would be a place to start with Atlassian.
And here's some examples of how you can use Automation to streamline business processes in Jira Service Management:
https://www.atlassian.com/software/jira/automation-template-library/jira-service-management
https://www.atlassian.com/software/jira/automation-template-library/business-teams
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