How do I write an automation that includes "when the comment is internal"?

[Carissa Dodd]

I am trying to write an automation to change the status of a ticket when a comment is added and Share with Customer is selected; or do not change the status when a comment is added and Comment Internally is selected.  Does anyone know how this can be done?

[Trudy Claspill]

Hello @Carissa Dodd 

Welcome to the Atlassian community.

You can use the condition shown below to determine if the comment is Internal or Shared with Customer.

when {{comment.internal}} is false then the comment is Shared with Customer.

This is available in this form only when you are using the Work Item Commented trigger.

[Bill Sheboy]

Hi @Carissa Dodd -- Welcome to the Atlassian Community!

Just following up to check if Trudy's suggestions answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill

[Varsha Joshi]

Hi @Carissa Dodd 

Welcome to the community! Would it possible to share the screen shot of your automation that you have so far. 

Are "Comment Internally" and "Share with Customer" statuses in your workflow?

Thanks

VJ