How do I set a rule to send email notifications if work hours aren't logged by a user?

[Affirah Jan]

We use Worklog app and I would like to send email notification as reminder to the team members if they haven't logged their hours at the end of everyday. Please guide. 

[Jorge Cammarota]

To set up automatic email notifications for users who have not logged their work hours using the Worklog app in Jira, you can leverage Jira Automation. Here’s a step-by-step guide based on Atlassian’s official documentation and best practices:

Go to Project Settings > Automation in your Jira project.

Create a new rule with the following configuration:

Step 1: Trigger

Choose the "Scheduled" trigger.

Set it to run daily at the end of your workday.

Step 2: Lookup Issues

Add the "Lookup issues" action.

Use the following JQL to find issues where work was not logged yesterday:

worklogDate != startOfDay(-1) AND assignee is not EMPTY

This JQL checks for issues assigned to users who did not log work on the previous day.

Step 3: Advanced Branching

Add the "Advanced branching" action.

Set it to iterate over {{lookupIssues}}.

Define the variable as issue.

Step 4: Send Email

Add the "Send email" action.

Configure the email to be sent to the assignee.

Use a template like:

Hi {{issue.assignee.displayName}},
You have one or more issues assigned to you where work was not logged yesterday. Please ensure to log your work to keep the project updated.
Issue(s):
{{#issue}}{{key}} - {{summary}}
{{/issue}}
Best regards,
Your Jira Automation System

I would try that