I want to assign alerts based on who is currently on call in the on-call schedule. The purpose for this is so that they alone are notified of new alerts that are raised whilst they are on-call.
Is there a better way to achieve this?
I accomplished this by using an automation rule to assign incidents based on information in the ticket fields—in our case, we used the request type.
Automation Setup:
I hope this helps!
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.