Get users from a distribution list in outlook

[Lori Milam]

I have a user that is requesting to enter a distribution list in the request participants field in JSM or Jira and have that get all the users within that DL to add to the Request Participants field through automation. We have a really screwy way of doing it right now which is a pain and I'm trying to make it better. For example, user enters "analyticalavengers" which is a DL and our automation finds if this is entered then add all the users manually based on their ID to Request Participants and remove the ID of the DL.



This is the Edit Work item fields


Does anyone have a better idea to do this? Thanks.

Does anyone have a better idea?

[Bill Sheboy · Accepted solution]

Hi @Lori Milam 

Even if you directly accessed Outlook / Exchange to get the user membership, you would then need to get the Jira user ID values.

As an alternative, if the people were in a Jira User Group, you could call the REST API endpoint to get the members in the group, with the Send Web Request action, and then iterate those to create the JSON for the update.

Kind regards,
Bill

[Bill Sheboy]

Hi @Lori Milam 

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!

[Lori Milam]

Thanks, @Bill Sheboy I'm still researching a way to do this, but I will accept your answer and keep it in mind for my solution.