Checking what email the request was sent to

[Michał Wilczek]

Hi everyone,

I'm using JSM on which there are several emails hooked up collecting submissions. I would like to automate to indicate the updating of fields depending on which email the request was sent to.

Example:

Someone sent a ticket to email X - update field to value 01

Someone sent a ticket to email Y- update the field to value 02, etc.

[Trudy Claspill · Accepted solution]

Hello @Michał Wilczek 

Welcome to the Atlassian community.

This topic was discussed in a November 2024 post here:

https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-see-which-email-address-customers-emailed/qaq-p/2875830

[Bill Sheboy]

Hi @Michał Wilczek -- Welcome to the Atlassian Community!

Just following-up if the suggestions resolved your question.  If so, please consider marking them as "answered" to help others with similar needs find solutions faster in the future.

If not, please respond with additional details so the community can help.  Thanks!

Kind regards,
Bill