Can we create Idea from software or JSM issue to product discovery via automation rule?

[Prasanth Manickam]

Is there a possibility to clone the tickets from the Jira Software Project/JSM to the Product Discovery project via automation rules?

I tried to set up the rule, but I'm getting the below error even though I have the right issue types mapped.

[Andy Heinzer · Accepted solution]

Hi @Prasanth Manickam 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1130787

Could you confirm that we have identified the correct Atlassian Cloud site within that support case?  I can see you a member of more than one cloud site and to make sure our support team can investigate, it might help to make sure we clarify which site this is happening on in that support case.

Thanks

Andy

[Prasanth Manickam]

Hi @Andy Heinzer  Thank you for creating the ticket. I've added the site details in it.

[Piyush Annadate _ACE Pune_]

Hi @Prasanth Manickam  @Andy Heinzer , Can I be watcher of the support ticket (if that doesn't invole client info). 

'Automation for JIRA' which is addon based pemrission aren't captured in JPD Projects. 

[Bill Sheboy]

Hi @Prasanth Manickam and @Andy Heinzer 

Did this issue get resolved?  Thanks!

Kind regards,
Bill

[Andy Heinzer]

I believe this was resolved.  However it required a support ticket in order for Atlassian Support to enable automation on JPD (Jira Product Discovery).

[Bill Sheboy]

Hi @Prasanth Manickam 

Just following up to check if this answered your question as Andy describes. 

If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need with the rule changes.

Thanks!

[Prasanth Manickam]

Yes this has been resolved by the support team as part of the ticket. Thank you. I've accepted this answer. 

[Piyush Annadate _ACE Pune_]

Hello @Prasanth Manickam
Welcome to the community !!!

While testing, error is same for me, but thats due to actor of the rule. Seems the 'Automation for JIRA' actor doesn't have the required permission in JPD project to create ideas. You may need to use an actor which has required permission i.e. CREATOR Permission.

[Piyush Annadate _ACE Pune_]

I've raised a support ticket for this post, as Automation actor should have access to clone/create ticket - as automation for jira resides in both of the application (JPD and JIRA)

[Prasanth Manickam]

Hello @Piyush Annadate _ACE Pune_ 

Thanks for your reply!!

I agree that the error is due to rule actor. Could you also mention how to provide the necessary permissions to 'Automation for JIRA'?