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Automation Rules are not triggering via Incoming Webhook.

Jacob Beatty
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October 22, 2025

Hello, 

I use multiple POSTs during my build pipeline to trigger Automation Rules. I can see that the Webhook URL is being reached with a 200 result, and I have confirmed this in my pipeline and through Postman, but the rule is not running. I have tested regenerating the URL and secret, running only a send email event after the incoming webhook and still no rule is running. 

 

Thanks,

Jacob

1 answer

0 votes
Darryl Lee
Community Champion
October 22, 2025

Hi @Jacob Beatty and welcome to the Community!

I would strongly suggest filing a support ticket, because one of the lingering effects of the AWS outage on Monday was delayed Automation executions, and I wonder Webhook URL triggers are still having issues that Atlassian isn't aware about.

This was supposedly resolved at Oct 22, 06:47 UTC:

Oct 22, 2025

Delay in execution of Automation rules

Resolved - Our teams have identified and fixed the root cause of the issue that caused delay in executing Automation rules. This was caused due to scaling issues following on from the recent AWS outage.
This issue is marked as resolved.

Oct 22, 06:47 UTC
Identified - Atlassian team has identified the cause of the issue that led to delay in execution of Automation rules. This is a follow-on effect of the recent AWS outage.
We shall keep you informed of the progress every hour, if not sooner.

Oct 22, 06:34 UTC
Investigating - We understand that our customers are experiencing delay in execution of Automation rules. While our team is investigating further on this, it looks like a follow-on effect of the recent AWS outage.
We continue to investigate further on this and we shall keep you informed of the progress every hour if not sooner.

Oct 22, 06:20 UTC

Confluence: https://confluence.status.atlassian.com/incidents/wn25kdl448xp

Jira: https://jira-software.status.atlassian.com/incidents/x8vw6z01p2q8

(Reports are identical.)

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