Atlassian Connector app for Slack uses IPs not listed in official IP whitelist documentation

[jluo]

Hi, we are monitoring the Atlassian Connector app for Slack and found that part of the IP are not from the list https://ip-ranges.atlassian.com/, while the others are within the list. Does this mean that the app is using broader dynamic ip ranges than the allowlist now? 

Thanks!

[Marc -Devoteam-]

Hi @jluo 

Welcome to the community.

Please see the official list here for Cloud, https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ 

Also whitelist the domains not the IP's as stated in the documentation this could change, but not the domains.

[Matteo Vecchiato]

Hi @jluo ,

Welcome to Atlassian community and thank you for your post.

Maybe stupid question: could the ops refer to Slack servers?

I guess the community couldn't help a lot on this, I suggest to open a support ticket reporting your findings: https://support.atlassian.com/contact/ 

Kind regards