Atlassian Connector app for Slack uses IPs not listed in official IP whitelist documentation

[jluo]

Hi, we are monitoring the Atlassian Connector app for Slack and found that part of the IP are not from the list https://ip-ranges.atlassian.com/, while the others are within the list. Does this mean that the app is using broader dynamic ip ranges than the allowlist now? 

Thanks!

[Marc -Devoteam-]

Hi @jluo 

Welcome to the community.

Please see the official list here for Cloud, https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ 

Also whitelist the domains not the IP's as stated in the documentation this could change, but not the domains.

[Bill Sheboy]

Hi @jluo -- Welcome to the Atlassian Community!

Just following up to check if the suggestions from Marc answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need.

Thanks, and kind regards,
Bill

[Matteo Vecchiato]

Hi @jluo ,

Welcome to Atlassian community and thank you for your post.

Maybe stupid question: could the ops refer to Slack servers?

I guess the community couldn't help a lot on this, I suggest to open a support ticket reporting your findings: https://support.atlassian.com/contact/ 

Kind regards