AUTOMATION Trigger rule Due date and request type

Question

I want to trigger an automation rule under two circumstances}

1) When a task / request is two days before due date, it should send an email

2) When there is created "X request" of certain request type, I want to clone / duplicate it every N days / months /years

Sebastian Santoyo · Answer

I have different request types.. I only want the automation to duplicate the work item with a specific request type.

Sebastian Santoyo · Answer

Thank you so much! but I dont think I can proceed with SLA... because I am needing a specific day... SLA tells you to finish a task in N days or N hours.

Gustavo Moraes_ydczrr · Answer

Good day, @Sebastian Santoyo !

1. If you're talking about SLA breaches, you can set up an Automation to run with the "SLA threshold breached".

But if it's a field that isn't related to the SLA, you'd need to use the "Scheduled" trigger to check for issues within your Project that match your JQL conditions.

2. I'm not sure if I clearly understood what you need, but I believe your goal is to have a recurrent issue creation without needing to manually create them, right?

If so, you could create a rule with a "Scheduled" trigger with the "Create work issue" option.

This way, you'd be able to set a recurrent automation to create an issue for you whenever you want.