[Resumed]: Deprecation of Old Email Action in Favor of Enhanced Email Customization

[Dirk Ronsmans]

Hi @Camilo Gomez ,

Great news! This is indeed also one that has come up most from customers when they are moving to the new action.

I was also wondering if any work is being done around the attachments? At the moment only a fixed/static attachment in the automation can be sent, however it would be great if that could have more flexibility.

I'm thinking about:

• Ability to use a smartvalue to add one or more attachment from the work item
• Possibly using a regex/filter to attach certain (filtered) items from the work item to the mail (this could be through a prefix or word in the file)

At the moment we're looking at a use case where a Change exists with documentation attached to it. This could be an implementation plan or just documentation about the Change for certain stakeholders/end-users.

It would be great if we then could use an automation to send them this documentation at the time of release/implementation.

[Camilo Gomez]

Hi everyone,

Just sharing we have now implemented CC/BCC functionality on Send customized email action. This was our last blocker for migrating from the legacy action.

Once again, thank you so much for your valuable feedback. I'll keep sharing updates as we roll out the migration.

[Dirk Ronsmans]

@Camilo Gomez ,

Great! another step towards feature parity!

I'm wondering if you had any feedback on my previous comment regarding the attachments?

[Matthew Challenger]

@Camilo Gomez it's looking very good.

Love the "Send messages separately to each recipient" checkbox.

Love the CC/BCC options.

Great job. Thanks for hearing the community feedback.

[Camilo Gomez]

Hi @Dirk Ronsmans, thanks for your message.

Unfortunately I don’t have a specific timeline to share yet for dynamic attachments on emails, but I can confirm we’re actively working on improvements here. I’ll make sure to follow up when there’s news to share.

Cheers! 

Camilo

[Tine Marie Uldal]

Thanks for the update @Camilo Gomez! I've made the switch to the new action now 😊