🚀 Announcing Jira Data Limits Governance in QuotaWatch: A New Opportunity for Solution Partners

[#1]

Every Atlassian Solution Partner has experienced this conversation.

"Our Jira instance feels harder to manage than it did a year ago."

Projects have multiplied.

Custom fields have accumulated.

Workflows have evolved.

Teams have introduced new apps, automations and integrations.

Everything still works, but the platform becomes increasingly difficult to administer, optimise and scale.

The challenge isn't fixing these problems.

It's showing customers that governance is improving continuously, not just during a migration or optimisation project.

That's exactly why we've expanded QuotaWatch.

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Jira Governance Doesn't End After Go-Live

Atlassian continues to introduce and expand Data Limits & Guardrails across Jira Cloud.

These recommendations help customers maintain a scalable Jira instance as usage grows.

As organisations mature, governance becomes an ongoing responsibility rather than a one-time exercise.

Customers expect their Solution Partner to help them answer questions like:

• Is our Jira instance getting healthier?
• Are we introducing unnecessary complexity?
• Are we approaching recommended platform limits?
• What changed since our last quarterly review?
• Where should we focus our optimisation efforts next?

Until now, answering those questions has often required manual reviews across multiple administration screens.

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A Continuous Health Indicator for Every Customer

QuotaWatch now introduces a Site Health Score that continuously measures the governance health of a Jira Cloud instance.

Rather than producing another technical report, the score gives customers and partners a shared metric that can be tracked over time.

For example:

• Baseline during onboarding: 61/100
• After workflow consolidation: 74/100
• Following custom field cleanup: 86/100
• Six months later: 91/100

That tells a story every stakeholder can understand.

More importantly, it demonstrates the ongoing value of governance work delivered by the Solution Partner.

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Turn Every Quarterly Review Into a Data-Driven Conversation

Most managed service reviews rely on completed tickets, SLA performance or project updates.

QuotaWatch adds another dimension:

Platform Health.

Partners can now include:

• Current Site Health Score
• Quarter-over-quarter improvement
• Governance trends
• Configuration Drift
• Optimisation recommendations

Instead of saying:

"We cleaned up your workflows."

You can demonstrate:

"Your Site Health Score improved from 68 to 84 over the last two quarters."

That creates a measurable outcome customers can follow throughout the lifetime of the engagement.

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Help Customers See Problems Before They Become Projects

Many organisations don't realise their Jira environment is drifting until they're planning a migration, investigating performance, or introducing another enterprise application.

QuotaWatch continuously monitors key Jira configuration areas including:

• Projects
• Custom Fields
• Workflows
• Statuses
• Components
• Releases
• Permission Grants
• Security Levels

Instead of waiting for annual health checks, customers always have visibility into how their Jira environment is evolving.

When the score changes, it becomes a natural opportunity to review the platform together.

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Configuration Drift Shows What Changed

Knowing the current score is useful.

Understanding why it changed is even more valuable.

QuotaWatch records the five most significant governance changes between assessments, making it easier for partners to discuss:

• Configuration growth
• Newly introduced complexity
• Governance improvements
• Areas that deserve attention

This helps transform optimisation from a reactive service into a continuous improvement process.

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Valuable for Jira Standard and Premium Customers

For Jira Standard, QuotaWatch provides governance visibility that would otherwise require custom reporting or manual reviews.

For Jira Premium, QuotaWatch complements native administration by providing proactive threshold monitoring, historical drift tracking and an easy-to-understand Site Health Score that customers can follow over time.

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More Than Governance

QuotaWatch continues to include the API monitoring capabilities trusted by enterprise organisations, including:

• API Rate Limit monitoring
• Burst Capacity monitoring
• API Activity insights
• Historical monitoring
• Jira Automation alerts

Partners can now monitor operational health and governance health from the same application.

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Why This Matters for Solution Partners

QuotaWatch isn't designed to replace Jira health assessments.

It's designed to make them continuous.

Instead of delivering a snapshot once a year, partners can give customers ongoing visibility into the health of their Jira environment, demonstrate measurable improvement over time, and identify optimisation opportunities before they become larger projects.

For customers, that's confidence that their Jira instance is being actively governed.

For Solution Partners, it's another way to demonstrate long-term value and strengthen ongoing advisory relationships.

[MeghnaP_LogicLemur Labs]

We'd Love Your Feedback

If you're an Atlassian Solution Partner, how do you currently measure the health of a customer's Jira environment?

Would a continuously tracked Site Health Score help you demonstrate the value of your managed services, quarterly reviews or optimisation programmes?

We're keen to hear how you'd incorporate it into your customer engagements.

[Petru Simion _Simitech Ltd__]

Hi @MeghnaP_LogicLemur Labs ,

Congrats on the update! A continuous Site Health Score is a great feature—having high-level visibility during quarterly reviews is definitely half the battle.

That said, in our experience working with scaling instances, watching the metrics is one thing—determining what to actually do about them is another.

A score dropping due to field or role bloat alerts you that a problem exists. But admins then face the scariest part: “If I clean this up, what am I going to break?”

(Full disclosure: I’m part of the team behind a few Jira cleanup tools, so I live and breathe this exact pain point every day!)

Once QuotaWatch flags an area that needs attention, admins need deep-dive impact analysis to execute the cleanup safely. For instance, when tackling custom field or role overhead, seeing granular usage breakdowns—exactly where a field is used, empty, or dormant—is what gives admins the confidence to actually hit "delete."

For anyone needing that surgical remediation layer after QuotaWatch flags the issue, apps like Fields Usage for Jira (and similarly for Roles or Versions) act as great companion tools to safely execute the actual cleanup.

Curious—does QuotaWatch just highlight that "Custom Fields" as a category is dragging down the score, or does it also point admins toward specific field candidates for cleanup?

Great work on the launch!

Regards, 

Petru Simion

Simitech Ltd.

[MeghnaP_LogicLemur Labs]

Hi @Petru Simion _Simitech Ltd__ ,

Thanks for the thoughtful comment. I completely agree with you.

Finding a problem is one thing, but knowing what can be safely cleaned up is often the hardest part.

Our goal with QuotaWatch is to help administrators answer questions like:

• Is my Jira instance healthy?
• Which area needs attention?
• Is my configuration growing over time?
• Has something changed since the last review?
• Is it time to involve a Solution Partner for a deeper review?

That's why we introduced the Site Health Score and Configuration Drift History. We want admins to spot governance issues early instead of discovering them during a migration or performance review.

From a Solution Partner's perspective, it also helps answer "Which customer needs attention first?" and "Which area should we investigate in more detail?" rather than waiting for the customer to report a problem.

At the moment, QuotaWatch highlights the governance area that's contributing to the score, but it doesn't yet identify individual custom fields or analyse whether they're safe to delete.

I actually see our apps as complementary. QuotaWatch helps answer "When should I act?" and "Where should I look?", while tools like yours help answer "How do I clean it up safely?"

Providing more actionable recommendations is definitely something we're exploring for future releases.

Thanks again for sharing your thoughts. Feedback like this is really valuable and helps us shape the roadmap.

[MeghnaP_LogicLemur Labs]

We deliberately designed the Site Health Score to support recurring customer engagements rather than one-time health checks.

Imagine showing:

📈 Q1: 68/100

📈 Q2: 81/100

📈 Q3: 89/100

That's a simple way to demonstrate the impact of governance and optimisation work over time.

One area we're especially interested in is how Solution Partners support Jira Standard / Jira Premium customers sitting on the fence to appoint solution partners ?

Many smaller organisations don't have dedicated Jira administrators, so having continuous visibility into API health and Data Limits can help identify optimisation opportunities much earlier.

We'd love to hear how you're approaching this today.