Support for JSM?

[Dean Newman]

Hi,

Just wondering if support for JSM is on the roadmap. have recently been experimenting with agentic workflows to create change requests which live in JSM. I can create them via the Jira API, however all of the default fields and automations do not run because the request type is not set, if I was able to call the JSM Create Customer Request API via the MCP (https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post) this would be resolved.

Thanks.

[Ajay _view26_]

@Dean Newman ,

Yup .. I think the MCP server currently supports Jira and Confluence APIs and support for JSM is still pending.. I hope Atlassian adds support for JSM soon :)

Regards

Ajay

[Jeffin Varghese]

Hey Dean,


We're actively working on supporting JSM tools in the Atlassian Rovo MCP Server.

Thanks,

Jeffin

[Paul Biagio]

FYI you can set the Request Type field using the regular Jira API - it just needs to be passed in the correct format: https://support.atlassian.com/jira/kb/set-the-request-type-when-creating-an-issue-using-rest-api-in-jsm-cloud/ 

I haven't tried setting this field through the MCP server yet though so not sure if it will actually solve your problem.