Is this the right place to look for info when moving to Cloud JSM but from a different product

[Steven Lees-Smith]

Hi there,

We are moving from onprem ITSM solution (not an Atlassian product) to JSM Cloud and I am one of the people who will be at the top of the tree on our side to liaise with stake holders assemble requirements and basically herd all the kittens into the correct spot :)

I am just hoping to find some templates, guides about moving to JSM Cloud but from another product completely.

If this information isn't tucked away in here, would someone be able to steer me to some resources.

Thank you kindly.

S.

[Pramodh M]

Hi @Steven Lees-Smith 

May I know which tool you are migrating from

The migration can be carried out either via CSV format or API

Here's the reference link for the approach

https://addteq.co.in/blog/how-to-migrate-existing-legacy-itsm-tools-to-jsm

Thanks,
Pramodh

[Steven Lees-Smith]

We are moving away from Cherwell (on-prem in Sydney).

Thanks for the link, will have a look now.

[Pramodh M]

Here's an add-on link as well - having more info on migration

https://help-desk-migration.com/cherwell-software-to-jira-service-management-migration/

Thanks,
Pramodh

[Steven Lees-Smith]

thank is a handy one, thanks.