Error importing data: IllegalArgumentException

[Maurício Britto]

Good Morning

I have a problem importing file from the jira server the error appears:

send error image

Can you help me understand what may be happening?

Thanks

Mauricio

[Sri Kumar]

Hi @Maurício Britto 

Good day. Welcome to Atlassian community.

Investigation:

• Check on the cloud logs for your site: https://srbhelpdesk.atlassian.net
• We see Error: Unsupported source timezone ID [GMT-03:00]

Cause:

It's basically saying that the current timezone setting ([GMT-03:00]) is not supported by the encoding that we use on our cloud applications.

Solution:

To fix this issue you need to the entries for the timezone on the XML from GMT-3:00 to UTC and the import should work.

Here is an example of how your entities.xml should be right now:

<!-- 


___ Exported on _____________________________

     on                                            : Wednesday, December 18, 2019 2:48:58 AM GMT-05:00
     by                                            : sd ( Agent Access )

___ Environment ___________________________

     JIRA Build                                    : 8.6.0#806000-sha1:737bcc05e3687605702e76b312ace69277496331
     Build Date                                    : Mon Dec 16 00:00:00 GMT-05:00 2019
     JIRA Installation Type                        : Standalone
     Java Version                                  : 1.8.0_151 - Oracle Corporation
     Current Working Directory                     : C:\Program Files\Atlassian\ServiceDesk\bin
     Maximum Allowable Memory                      : 1820MB
     Total Memory                                  : 1712MB
     Free Memory                                   : 349MB
     Used Memory                                   : 1363MB

And this is how it should be:

<!-- 


___ Exported on _____________________________

     on                                            : Wednesday, December 18, 2019 2:48:58 AM UTC
     by                                            : sd ( Agent Access )

___ Environment ___________________________

     JIRA Build                                    : 8.6.0#806000-sha1:737bcc05e3687605702e76b312ace69277496331
     Build Date                                    : Mon Dec 16 00:00:00 UTC 2019
     JIRA Installation Type                        : Standalone
     Java Version                                  : 1.8.0_151 - Oracle Corporation
     Current Working Directory                     : C:\Program Files\Atlassian\ServiceDesk\bin
     Maximum Allowable Memory                      : 1820MB
     Total Memory                                  : 1712MB
     Free Memory                                   : 349MB
     Used Memory                                   : 1363MB

You can use a SED command on Mac or Linux or any text editor with the Find/Replace feature to change the GMT-05:00 to UTC


-Sri

[Maurício Britto]

I made the change indicated but conrinua the same mistake
I send the files if I can evaluate if they are ok