After Migration can previously reported tickets seen in Help Center when that email id customers log

[JADI SRISHYLAM]

From Help-Scout to Jira Service Management After Migration can previously report tickets seen in Help Center when that email id customers log

[Claudia Alarcon]

Hi Jadi,
For specific questions around app functionality and features post migration, I encourage you to open a support ticket with the app vendor directly. They will be the best resource in this case. 

• Help Scout to Jira Service Management - Atlassian Marketplace

  • Mon-Fri 9:00 AM - 11:30 PM GMT+3
  • 1-888-866-7471
  • Email vendor
  • Submit a support request

[JADI SRISHYLAM]

Dear @Claudia Alarcon Thanks for the confirmation,

Is there any Different Plugin available for migration from HelpScout to Jira service management A part from Helpdesk?

[Claudia Alarcon]

Hi Jadi, 
Apologies for the delay. I would recommend reaching out to your Enterprise Advocate to initiate a migration with us. Part of the migration process includes working with our Solutions Engineers to perform a thorough app assessment and they can certainly answer specific questions and can provide you app alternatives. 

If you would rather open a migration ticket directly, you can do so here:  https://support.atlassian.com/contact/#/