ACDI update v24.4 to v25.2 failed

[Jan Punčochář]

Hello,

the update script was finished

and i cannot open administration links now.

The number of dashboards was extended and they are accessible.

The headline contains label "ACDI CE 24.4 PRO" still.

The installation is under OpenText IDM licensing.

Thanks in advance

Regards

Jan

[Robert]

Hi @Jan Punčochář ! 

Which product was this for? This was posted in the Atlassian Analytics space, but I'd be happy to move it over to the right community section if you can clarify :)

[Jan Punčochář]

Hi,

I guess "Audit, Compliance & Data Intelligence 4".

[Robert]

Thanks @Jan Punčochář 

Is this an Atlassian app or a marketplace add-on? 

[Jan Punčochář]

Hi Robert,

see you a link

https://skyproag.atlassian.net/wiki/spaces/Documentat/pages/1290307009/ACDI+Release+v25.2

regarding the mentioned update.

[Robert]

Hi @Jan Punčochář 

I think this is likely best to reach out to SkyPro for assistance with. As this doesn't appear to be for an Atlassian product. 

[Jan Punčochář]

Hi Robert,

i was redirected to your portal by OpenText support. I am confused what is the right place to open the discussion about my discovered issue.

Sorry for inconvenience.

Thanks for your help.

[Robert]

Which link were you sent? Happy to take a look. It could be their support portal is using an Atlassian product. 

Otherwise, if this is an integration with an Atlassian product please let me know which one.