👀 Take a 60 second product tour of Confluence AI features

October 17, 2023

Hi all,

Check out this quick, interactive demo of AI features in Confluence. We appreciate your feedback and patience whilst these features are in Beta!

Please share if this was helpful - especially the format - and what you'd like to see more of! 👇🏻

9 comments

Just curious, what did you use to create this interactive product guide?

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@Michael Fileti we used a tool called Arcade!

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I like it, only criticism is that by (understandably, but also disturbingly) starting the journey with what is arguably the most fragile part of the /ai system - i.e., generating content from general 'knowledg'e - you are undermining the spiel somewhat.

@Matthias Hansen-a would you mind elaborating please?

@Daniella Latham The biggest risk with AI are hallucinations at the moment. This does not really apply when summarising, refining, etc. as the context is pre-defined. When the demo asks a more general knowledge question - in your example around marketing - I am immediately worried about the correctness of the answer; something I am not worried about when summarising or editing.

If the knowledge was exclusively derived from the Confluence instance that would be another matter; but I doubt that is the case.

In summary the demo has me immediately worried about hallucinations and the team creating incorrect content, rather than being excited about the productivity gains - which are real; I used the summary feature today when reviewing PIRs and it really sped up the process for me (to gain an overview, I then still dived into the detail and actions, but could do so quicker than without it). I use the general knowledge capability when looking up a product or term, but just as a starting point and never really to save it permanently.

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LOVED this format! Thanks for sharing.

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interesting video. Unfortunately I can share this blog entry easily to my colleagues (which I don't to bother with creating g a community account). Any way to share it with them?

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@Christophe Mertz here's a link! https://app.arcade.software/share/5vjptRxJ7buJ9QqjPiMP

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@Matthias Hansen-a Thanks so much for sharing your in-depth thoughts on this. We are working hard on the quality of results throughout this Beta period, but completely understand your concern about hallucinations.