Important Update -- Rovo Agents are getting a new backend LLM model

[Neha Asthana]

I still see an issue with my old agent, whereas it is not a problem for new agents created. Please help. Where should I raise the ticket? @Jensen Fleming 

[Jensen Fleming]

@Stefan Kirchner -- Just a quick update, to diagnose this issue, we will need to know more details on the tools used. We don't believe it's a model issue, other models have a similar limit, so we need to look at the logs. If you can send me a ticket link you create with support, that would be great. Thank you so much. 

[Jensen Fleming]

@neha -- Interesting. Is the new agent you created on the new model? All new agents are on the new model by default. 

> You can raise a ticket with support here:  https://support.atlassian.com/contact/#/

[Jensen Fleming]

FYI Details on the extending testing window here: https://community.atlassian.com/forums/Atlassian-AI-Rovo-articles/Extended-Testing-Window-for-New-Rovo-Agents-Backend-Model-Until/ba-p/3214209#M2071

This will be reflected in the UI shortly. 

[Stefan Kirchner]

Hello @Jensen Fleming: You will receive it from our internal company Atlassian team. 

[Neha Asthana]

 @Jensen Fleming I tried raising a ticket but no luck - Can you help me raise a ticket on my behalf to speed up the resolution?